AI Employees built for e-commerce: EC Crew
Run your store with an AI workforce.
EC Crew is a team of AI Employees purpose-built for online retailers — handling order processing, product listing, inventory sync, analytics and customer support, every single day.
Cut the busywork — measured in numbers.
* Figures are guideline estimates based on operational experience (replaceable with your actuals).
AI Employees that power your store operations
EC Crew builds an e-commerce-specific AI Employee (an autonomous AI "department") around each of your functions. Just describe what you need — order processing, inventory updates, CS replies — and it runs the work on its own. Not a tool, but a workforce that never quits and scales on demand.
Discuss your AI Employee →Just describe it in plain language
No technical knowledge needed. Tell us the goal and we build it to your operations.
Runs entire workflows
From orders to shipping to CS, the AI handles the whole flow continuously.
Never quits, scales on demand
Add capacity when you need it — no hiring or training costs.
Sound familiar?
Buried in order and shipping work every day, with no time to grow sales.
Job postings get no applicants — and new hires quit quickly.
Inventory drifts across marketplaces, and manual syncing is painful.
Inquiries and review replies pile up, and responses fall behind.
You want to use AI, but don't know where to start.
Tools never stick with the team, and you end up back to manual work.
Your AI Employee solves all of it.
What EC Crew's AI Employees can do
Orders, shipping, inventory, CS, ads, analytics — a selection of the work AI Employees actually take on. Each case shows Problem → Build → Result.
Orders & shipping- Problem
- Hours a day on order checks and shipping instructions.
- Build
- Automate order import → stock allocation → shipping → customer notice.
- Result
- 30 min → 3 min per order (example).
Inventory sync- Problem
- Stock drifts across Rakuten, Amazon and your own store.
- Build
- Real-time sync across marketplaces with discrepancy detection.
- Result
- Overselling and stockout risk sharply reduced.
CS & reviews- Problem
- Inquiries and review replies keep piling up.
- Build
- AI handles routine first-line replies; only hard cases escalate to a human.
- Result
- Zero missed replies, faster response times.
Ad operations- Problem
- No time for ad reporting and improvement proposals.
- Build
- Aggregate data across channels and output daily insights.
- Result
- A decision-ready report every morning.
Sales analytics- Problem
- Sales and margin tallies bunch up at month-end.
- Build
- Auto-tally and visualize KPIs daily from order data.
- Result
- Always ready to act on the numbers.
Product listing- Problem
- Listing new products and writing copy for each marketplace is heavy.
- Build
- Generate descriptions and per-marketplace copy from product data.
- Result
- Shorter listing lead time, consistent wording.
Why e-commerce teams adopt an AI Employee
Beyond "just hire more people," here's why an AI Employee is efficient — three options side by side.
| Hire full-timeadd headcount | Outsource / agencydelegate the work | AI Employeeyour own AI department | |
|---|---|---|---|
| Ramp-up | Months to recruit & train | A few weeks+ | As little as a few days |
| Working hours | ~8 hrs/day | Within the scope ordered | 24/7, autonomous |
| Cost structure | Salary + benefits + hiring | Grows with volume | Build + run (flat as you scale) |
| Scaling up | Hire again each time | New orders & rate talks | Clone to add capacity instantly |
| Turnover / handover | Attrition risk, tribal knowledge | Ongoing vendor dependence | Never quits, knowledge compounds |
| Best at | Judgment, planning, people | Specialist / one-off work | High-volume, fast routine work |
* A general guideline. An AI Employee doesn't "replace people" — it takes routine work so your team can focus on judgment and planning.
How we put an AI Employee to work
Start with a small task, watch the results, and expand what you delegate step by step.
Free consultation & discovery
We learn your current workflow and pain points, and estimate the automatable scope and ROI on the spot.
Select & design the target task
Start where impact is easiest. We design the AI Employee's role, permissions and operating rules.
Build & test run
We implement for you with Claude Code / Codex, and tune it against real data.
Go live & expand
We stay alongside after launch, widening the delegated scope as results come in.
What our clients say
"The time I lost to order processing opened right up, and I can finally focus on product planning."
"Multi-marketplace stock drift is gone, and overselling complaints dropped dramatically."
"With hiring so hard, the AI Employee has become that 'extra person' on the team."
* Excerpted from real engagements. Only the business type is shown, to protect confidentiality.
Why work with us
A practitioner who knows both e-commerce operations and AI implementation supports you directly. The know-how we build by running Claude Code / Codex in real operations every day goes straight into your AI department.
A hands-on practitioner in both e-commerce operations and AI implementation. We run our own operations and product (AIO Checker) on Claude Code / Codex. We support your AI adoption with know-how earned by shipping, not theory.
- 680+ e-commerce builds
- 1,500+ consultations
- EC-CUBE Platinum Partner (7 yrs)
- Frequent industry speaker
"Learn" × "Build," end to end.
We combine three services to fit your situation.
Build your AI Employee
Build an AI department per function — orders, inventory, CS, ads — and support you through operation.
Agent development
Build autonomous agents specialized for a task, embedded into your existing workflow.
Training & enablement
Training to master Claude Code / Codex in-house, plus continuous hands-on support.
see results fastest by combining "Build your AI Employee + Agent development." Start with a free consultation and we'll propose the best mix.
EC Crew pricing plans
Start by "hiring" one AI Employee from ¥50,000/mo. Once you see results, scale up (Standard) or move to an advisory engagement.
- Owns one routine task (e.g. order checks / review replies / stock checks)
- Runs 24/7, ready to use out of the box
- Monthly report + email support
- Upgrade to Standard anytime
- AI Employees for multiple tasks (orders, inventory, CS, etc.)
- Marketplace / storefront integration & inventory sync
- Monthly hands-on meeting
- Continuous improvement
- Priority chat support
- An AI department spanning all functions
- Custom agent development for specific tasks
- In-house training & enablement
- Extends into ads, analytics and other growth areas
- Priority support & a dedicated lead
In place of an IT department or CTO, we own the decisions on AI, e-commerce and systems — from strategy to implementation calls, leading in-house enablement, and tool/vendor selection. It's like having someone "who gets it" on hand, at far lower cost than hiring.
Trial is monthly; Standard and above are prepaid in 6-month terms
Trial from 1 month; operating plans from 6 months
Remote engagements available; English support
Think of the monthly fee as an "AI Employee's salary." For less than hiring one person, you get a 24/7 workforce that never quits and scales on demand.
* Prices are in Japanese yen, excluding tax, and are indicative first drafts. We quote individually by scope and scale, and estimate ROI in a free consultation.
Start with a free AI check.
Answer six questions and see your AI-readiness level (out of 5) and the right next move — right away.
Frequently asked questions
What is an AI Employee?
What tasks can an AI Employee for e-commerce handle?
How is EC Crew different from a general generative-AI tool?
How do AI Employees and human staff divide work?
Does it work with Shopify, EC-CUBE and other platforms?
Do I need technical knowledge to adopt AI Employees?
How much does EC Crew cost?
Request info / Get in touch
"Not sure where to start" is perfectly fine. We'll reply within 3 business days. Consultation is free.
Start running your store
with an AI Employee.
A workforce that grows without hiring, built for you. Applications close when the slots are full.
Reply within 3 business days · Free consultation · No pushy sales